Генеральный менеджер (Управляющий гостиницей)

Описание

PERSONAL DATA








First and last name
Olessya Furman
Nationality
Kz
Gender
Female
Country & city of
residence
Kazakhstan
Rudny
Date and place of birth 08.06.1989
Kazakhstan
Age / Height (cm) /
Weight (kg)

27

170

77
Contact
number/ LinkedI n/email

+9607930876
linkedin.com/in/oles
sya -furman -
84080b5b

ms.olessyafurman@gmail.com

Do you have an
international passport? /
Expiry date

yes

07.07.2024
Driving license
No
Health

healthy

International work
experience

China
2012 -2015

Maldives
2015 – present


LANGUAGE WRITTEN SPOKEN UNDERSTANDING
English Advanced Advanced Advanced
Russian Proficient Proficient Proficient
Chinese Intermediate Upper Intermediate Upper Intermediate
German Elementary Basic Basic

ADDITIONAL INFO
Computer Level
Basic Medium Advanced

x

Education - Certification Specialization

Year of graduation
Country

Bachelor

Chinese Literature and
Language

2014
Xian
China

Certificate

Train the Trainer
2015
Maldives
ROBINSON Club
Maldives

Certificate

Tourism and Hotel Management
2016
Kazakhstan


Certificate

Basic Fire Awareness Training
2017
Maldives
International Fire Safety
Academy

Certificate

Basic First Aid
2018
Maldives
Maldivian Red Crescent

Qualification

Front Office Manager
2019
Germany
Hannover

Certificate
Hospitality Management Principles for
Preventing the Spread of Infection
2021
Intertek Cristal
Alchemy Academy
SELF -DESCRIPTION
I am an energetic, ambitious person who has developed a mature and responsible approach to any task
that I undertake, or situation that I am presented with . I am a natural leader and developer of people . I
am committed to learni ng and self -development so that I can consistently achieve better results.
Furthermore , I am adept at handling multiple tasks on a daily basis competently and at working well
under pressure. A key strength is communication; building strong relationships wi th people in order
to deliver the best results. I use a creative approach to problem solve .
Every experience in my life is being orchestrated to teach me something I need to know to move
forward...There are NO secrets to success. It’s the result of preparation, hard work, and learning from
failure. The expert in anything was once a beginner...

WORK EXPERIENCE
Position Party planner / Decorator

Company’s name Sole Pr oprietor “Holiday ”
Period/City/Country Kazakhstan, Rudny / Russia, Saint -Petersburg
2007 -2011
Responsibilities
 Worked with and assisted customers and use knowledge
of menu to help sеlесtproducts and plan their events
 Provided high levels of customer service which made
them feel special (Assisting customers in the store )
 Executed all aspects of events preparations
 Up sell party packages and other items company offer

WORK EXPERIENCE
Position Customer Service Agent
Company’s name LLP “Corporation Sana ”

Period/City/Country
Kazakhstan, Rudnyu
2007 -2013(summer time)

Responsibilities
 Deal with customers either by telephone, electronically or
face to face
 Process orders, forms, applications and requests
 Record details of inquiries, comments and complaints
WORK EXPERIENCE
Position English Teacher
Company’s name Train center “English House ”
Period/City/Country China, Xian
2012 -2015
Responsibilities
 Teach kids and teens aged 3 to 18 in groups up to 16
students
 Planning and delivering lessons to children
 Use electronic media and EF developed courseware to
teach English efficiently and effectively
 Evaluating student progress and providing ongoing
guidance for improvement to both students and their
parents
 Assigning and evaluating out of class activities
 Participating in social activities with students organ ized
by school to encourage oral English proficiency

WORK EXPERIENCE
Position Receptionist
Company’s name ROBINSON Club Maldives
Period/City/Country Maldives
30 June 2015 - 9 June 2016
Responsibilities
 Responsibility for early and late shift at resort
 Creating offers for guests, editing and creating direct
reservations
 Processing of reservations by the EDV(Protel)
 Processing and answering guests and travel agent
inquiries by e -mail program Lotus
 Clear coordination and communication of the guests
arriva l and depa rtures with other departments
 Check -in / Check -out of guests in accordance with legal
provisions of the country
 Control of the incoming room rates regarding the various
contracts
 Creating financial statement’s ( City Ledger) for the tour
operator of the European and of the Asian market
 Cashmanagement and bookkeeping
 Working with Onity and Matrix( guests card system for
door lock and cashless payments )
 Checking and coope rating the booking of the day, and
creating the daily closing
 Ensuring the smoot h daily routine at the reception
 Close cooperation with housekeeping, engineering, room
service, secretarial and guest relation management in
English and Chinese
 Ensuring the information flow and forwarding the guests
expectation
 Maintaining contact with the guests/responding the guest
needs/complaint handling/advice and selling of club
offers
 Guarantee a clear date privacy and discretion
 Assuming a true sense of hospitality and being actively
involved in creating the special Robinson atmosphere
WORK EXPERIENCE

Position Customer Service Manager
Company’s name Ltd “Art -Show ”
Period/City/Country Russia, Nizhnevartovsk
1 July 2016 - 1 December 2016

Responsibilities
 Direct the daily operations of the customer service team
 Develop standard procedures and pol icies to better serve
customers /ensure that all employees possess the required
knowledge regarding the ethics, expectations, rules, and
regulations of the job
 Supervised and assigned duties to workers and scheduled
break periods
 Review customer comp laints or any major incidents
 Control rates regarding the various contracts
 Interprets spoken statements from one language into
another

WORK EXPERIENCE

Position Front Office Shift Leader
Company’s name ROBINSON Club Maldives
Period/City/Country Maldives
1 April 2017 – 16 September 2017
Responsibilities
 Supervise Front Office associates to ensure that all hotel
policies, procedures, regulations and standards are
followed.
 Ensuring that Reception operations run smoothly in a
professional manner at all times.
 Perform all Reception related responsibilities and duties
when assigned or required.
 Assume leadership in the absence of Front Office
Assistant Manager
 Ensure appropriate and adequate training of all Reception
associates including all on -the -job and 15min training.
 Check House Count to establish selling strategy for the
shift. Monitoring it regularly shift and responding to any
changes.
 Ensure daily all forms of communication are used to full
capacity and relevant information is handed over to t he
next shift throughout the shift and briefing.
 Ensure smooth check -in and check -out of all guests, and
proper handling of all guest accounts.
 Supervise VIP, CIP & FAM Trip arrivals. Ensure meet
and greet them.
 Ensure that all arrivals, departures, no show, extensions,
amendments and room change related matter are
performed on a timely manner in order to avoid further
confusion.
 Ensure that all concerned departments are informed in
regards of room moves, no -show, early arrivals, special
requests, repeat guests or other guest’s preferences.
 Run the night operations for the Club, ensure proper
closing of the day and delivery of the reports
 Identify and resolve guest’s problems efficiently and

resolve to the guests satisfaction.
 Assuring that all front office receptionists are continually
updated with hotel rates, packages and discounts.
 Supervise compliance of FO Receptionist in Cash
handling procedure to maintain an accurate float.
WORK EXPERIENCE

Position Assistant Front Office Manager
Company’s name ROBINSON Club Noonu
Pre -opening
Period/City/Country Maldives
22 September 2017 – 5 July 2019
Responsibilities
 Representation in all tasks of the Front Office Manager in
his absence
 Pre -opening set up of Front Office
 Check the allocation of allotments to tour operators with
the Front Office Manager
 Co -responsibility for optimum utilization of allotments /
ensuring direct bookings
 Creation of booking preview / in -house arrivals and
departures via EDP
 Responsibility for the timely allocation of rooms, taking
into account guests wishes
 Responsibility for the proper handling of the formalities
on arrival and departure of the guests according to the
legal regulations of the country
 Consideration of special guest wishes and ensure the
necessary measures
 Responsibility for the proper booking of room charges
and controlling price check reports
 Responsibility for the creation, receipt and booking of
hotel accounts / preparation and dispatch of claims /
examination and settlement of vouchers
 Responsi bility for the proper management of the front
office cash desk / supervision of the cash and the
exchange of foreign exchange taking into account the
regulations of the country
 Responsibility for proper maintenance and maintenance
of the material and insta llation in the entire reception and,
where appropriate, as well as procurement and
replacement procurement of small material
 Collaboration in staff planning and evaluation, training of
trainings within the framework of the crew training
system
 Recommendati on of eligible employees in coordination
with the Front Office Manager
 Close cooperation with tour operators and their
representatives
 Check with the FOM of the proper management of the
guest registration cards by means of EDP

 Information to the Front Offi ce Manager in the case of
incidents affecting the own work area
 Contact to the guests, taking care of guests needs
 Cooperation with the other departments, for example
cooking -duties and arrival and departure services
 Integration into the overall team and i ts programs,
participation in shows and evening events

WORK EXPERIENCE

Position Front Office Manager
Company’s name

ROBINSON Club Maldives

Period/City/Country Maldives
5 July 2019 – present
Responsibilities
 Representation in operational tasks of the General
Manager in his absence
 Acting as liaison between General Manager and staff
 Training, cross training, and retr ains all Front Office and
Gu est Relations, Transfer and Reservation personnel
 Creation and correction of Standard Operating Procedure
(Front Office, Guest Relation, Transfer, Reservation,
Airport Representatives, Housekeeping departments )
 Pa rticipates in the hiring process of Front O ffice & Guest
Relation , Transfer, Reservation , Airport Representative
personnel
 Sc hedules the Front O ffice , Guest Relation, Transfer,
Reservation, Airport Representative staff
 Supervises workload during shifts of Front Office
 Evaluates the job performance of each Front Office and
Gu est Relations, Transfer and Reservation employees
 Maintains working relationships and communicates wit h
all departments
 Maintains master key control
 Verifies that accurate room status information is
maintained and properly communicated
 Resolves guest problems quickly, efficiently, and
courteously
 Maximize room revenue and occupancy by reviewing
status daily. Analyze rate variance, monitor credit report
and maintain close ob servation of daily house count
 Entering and monitoring changes of the contract rates ,
special promotio ns
 Monitor selling status of house daily
 Monitor high balance guest and take appropriate action
 Handling of request from TO and TA
 Prepare revenue and occupancy forecasting
 Monitor all V.I.P 's special guests and requests
 Review daily Front O ffice work and activity reports

generated by Night Audit
 Review Front O ffice log book and Guest feedback forms
on a daily basis
 Maintain an organiz ed and comprehensive filing system
with documentation of purchases, vouchering, schedules,
forecasts, reports and tracking logs
 Perform other du ties as requested by higher management
 Troubleshoot emergencies
 Ensure company’s policies and security requireme nts are
met
 Responsibility for optimum utilization of allotments /
ensuring direct bookings
 Creation of booking preview / in -house arrivals and
departures
 Responsibility for the timely allocation of rooms, taking
into account guests wishes
 Responsibility for the proper handling of the formalities
on arrival and departure of the guests according to the
legal regulations of the country
 Implementation and overseeing of COVID -19 regulations
in ROBINSON Club Maldi ves
 Handling of c losure and re -opening of ROBINSON Club
Maldives due to the COVID -19 pandemic





Reference

Bjoern Thuemmel
Regional Director Finance Asia
Managing Director ROBINSON Club Maldives Pvt. Ltd.

Mobile : +96 0 797 005 2

Mail : Bjoern.Thuemmel@robinson.com



Adam Szkopp
General Manager ROBINSON C lub Noonu


Mobil e: +960 792 -1300

Mail: Clubdirektor.noonu@robinson.com


Murat Ocal

Front Office Manager ROBINSON Club Noonu

Mobil e: +960 797 -4800

Mail: Noonu@robinson.com


Monalisa Roy

Director of Human Resources
ROBINSON Club Maldives & ROBINSON Club Noonu


Mobile : +960 797 0051

Mail : HumanResources.maldives@robinson.com